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OTP Mobile & SIM Change Help

For your Smart OTP re-installation & new SIM Card problems please follow these instructions.

OTP Mobile Help

I Uninstalled The Application/ Changed My Mobile Phone. Can I Re-install the OTP Mobile?

Cancel your OTP Mobile by calling 0850 222 0444 Yapi Kredi Telephone Banking. You can reach to Internet Banking Support team by dialing 4 and then 1. After cancellation you can again apply to the suitable OTP Mobile for your mobile phone, from Yapi Kredi Internet Banking

OTP Mobile application (with Yapi Kredi Mobile Banking Application) can be downloaded from Apple's App Store, Android Play Store and BlackBerry App World, as well as by the clicking the link in SMS message sent to you during the application process or can be installed by downloading from the link or yukle.yapikredi.com and start using it by making the activation process.

Changed My Sim Card

I am a Retail Internet Banking customer, I changed my SIM card, what should I do?

If you change your SIM card, your OTP SMS and 3D secure usage will be blocked for your safety. You can unblock your Smart SMS via our ATMs from User Operations/Internet-Mobile Banking Changing Approval menu or via calling 444 0 444 Telephone Banking in 7 days.

I am a Corporate Internet Banking customer, I changed my SIM card, what should I do?

If you change your SIM card, your OTP SMS in Yapi Kredi Corporate Internet Banking usage will be blocked for your safety. You can remove the blockage by calling 444 0 448 Corporate Telephone Banking or via your branch.

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