Complaint Management Approach
We believe that customer complaints are critical for the continuity of the relationship with the customers and for determining the problem areas.
Yapı Kredi Bank employees;
- Consider each complaint as a gift and an opportunity for improvement.
- Recognize that clients have the right to voice their complaints.
- Make sure that all customer complaints are answered.
- Deal with each complaint objectively, putting themselves in the customers’ shoes as well.
- Knows and acts in line with the banks policies and committments regarding customer complaints.