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Complaint Management Approach

We believe that customer complaints are critical for the continuity of the relationship with the customers and for determining the problem areas.

Yapı Kredi Bank employees;

  • Consider each complaint as a gift and an opportunity for improvement.
  • Recognize that clients have the right to voice their complaints.
  • Make sure that all customer complaints are answered.
  • Deal with each complaint objectively, putting themselves in the customers’ shoes as well.
  • Knows and acts in line with the banks policies and committments regarding customer complaints.