As internet is becoming widespread, fraud attempts are increasing in our country
as same as in the whole world.
In order to protect our customers from these kinds of threats, we are using the
most advanced security technologies; we are researching, developing and applying
the most progressive security solutions from the beginning of our Internet Banking
services. We are continuing to determine the standards of internet banking by our
globally awarded e-security infrastructure.
With our regards,
Yapı ve Kredi Bankası A.Ş.
TBB notifications about One Time Password products
Important security warnings for all Limitless Banking channels
Consistently follow your bank’s notifications on the use and security of their products.
Regardless of the banking channel, if you are unsure of or have any questions about
any security issues, please contact your bank.
Your ID is an important document. Therefore, please do not store a scanned copy
of your ID in your computer. Please do not put a photocopy of your ID in an unsecure
place. Pay very close attention when storing your personal information. If you suspect
any security violation, take the necessary security measures.
- Your Internet passwords are the key to accessing your online account information.
Do not write down your passwords anywhere and do not store your passwords
in your computer or your browser.
- Do not make Internet banking transactions on unsecure computers or on computers
that do not belong to you.
- Banks never request your personal information by e-mail. Therefore, do not reply
to e-mails that ask you for your personal information. Do not send your personal
information by email. Please notify your bank immediately in such instances.
- Do not click on links in e-mails sent to you by unfamiliar persons or institutions.
Likewise, do not download any attachments to the e-mails on your computer.
- Write down the address of the Web site you want to access through your browser.
- Do not use unlicensed or copied software on your computer.
- Use updated versions of your computer’s operating system.
- Install antivirus, anti-spyware, and firewall software programs on your computer
and update them regularly.
- Antivirus programs protect you against viruses or similar software. Viruses
can steal your data and cause damage to your computer.
- Firewalls are part of your computer system that protect your computer and data against
threats on the Internet.
- Use the products compatible with the security measures that your bank offers and
adjust your Internet banking security settings according to your needs and use.
- Your telephone banking password is the key to accessing your account information.
Do not write down your password anywhere and do not store your password in your
computer. Do not use predictable passwords such as your name, date of birth, phone
number, or other personal information.
- Telephone passwords must be entered on the telephone. Telephone banking personnel
do not request your passwords verbally. Never give out your password information
whether asked verbally or in writing to do so. End the call and notify your bank
- When using public telephones, dial the number yourself. Be sure to dial the right
- Make sure the transaction passwords you dial are not stored in the telephone’s memory.
- Make sure you are not watched or listened to by suspicious people around you while
making phone calls. Speak in a tone of voice only audible to banking personnel.
- Innocent-looking, yet ill-intentioned people may offer you help by giving out their
own telephone numbers. These types of people may pretend to be banking personnel
and attempt to get your personal information like your password, date of birth,
mother’s maiden name, among other types of information. They may even be able to
store your password in their high-tech mobile phones or even save a voice record
of the call.
- Do not write down your passwords on your ATM cards or carry the passwords on you.
Do not use predictable passwords such as your name, date of birth, phone number,
or other personal information. Do not share your passwords with anyone, not even
with banking personnel.
- If there is anything unusual about the ATM that causes suspicion such as an unusual
device installed, do not perform any transaction and notify your bank immediately.
- Pay attention to your surroundings while performing ATM transactions. Make sure
there are no suspicious people around you.
- Prevent anyone from seeing your password. Hide your password in your hand. If you
see someone looking at your password, do not perform any transaction.
- Stand close to the ATM to withdraw cash.
- Leave the ATM after you secure your money.
- Be cautious of people who want to help you if your card is stuck or blocked. Innocent-looking,
yet ill-intentioned people may tell you that your card will be cancelled if you
enter your password again. They may even offer to let you use their mobile phones
so that you can notify the bank to obtain your password. Do not ask unsuspecting
people for help. Notify your bank immediately with your mobile phone or with the
closest and most secure telephone.