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Yapı Kredi’s Material Sustainability Issues

Yapı Kredi’s material sustainability issues are determined in a manner to ensure optimum utilization of its capitals in the efforts to achieve its sustainable profitability goals while enabling long-term stakeholder relations, and these issues are reviewed periodically. “GRI Reporting Standards”, stakeholder expectations and requests, sectoral and global developments and corporate strategic goals are taken into account while determining material issues. Material issues are updated as consequence of the annual “Materiality Analysis”.

Annual “Sustainability Workshops” constitute an important milestone, both for stakeholder engagement in managerial processes, and for Yapı Kredi’s sustainability journey itself.

In 2016, external stakeholders have been consulted on the designated material sustainability issues, and a wide-scale survey has been initiated that includes all core stakeholder groups. Customers, suppliers, NGO representatives, academics and university students contributed to this survey and they took part in determination of the Bank’s material sustainability issues among a wide range of issues. In the second phase, a workshop was organized with participation from the Sustainability Working Group, where survey results were evaluated. The issues were prioritized according to their importance for Yapı Kredi, and mid- to long-term goals for set for each material issue.

The updated list of material sustainability issues are given below.

No

Issues

1:

Sustainable profitability

2:

Fight against climate change (energy & emission management)

3:

Responsible use of resources (waste management, water management)

4:

Employee volunteerism

5:

Improvement of corporate governance practices

6:

Responsible procurement practices

7:

Work-life balance

8:

Environmental and social risk management in lending activities

9:

Participative and pluralistic workplace

10:

Environment-oriented products and services

11:

Financial literacy

12:

Occupational health and safety

13:

Easy-to-understand products and services

14:

Talent management (career management, professional development, employer brand)

15:

Effective risk management and internal control

16:

Enabled banking

17:

Innovative products

18:

Social investments

19:

Improved access to financial services (micro loans, SMEs, entrepreneurship)

20:

Equal opportunity and prevention of discrimination

21:

Sustainable product portfolio

22:

Academic and R&D collaborations

23:

Employee satisfaction

24:

Ethics, anti-bribery and anti - corruption

25:

Customer satisfaction

26:

Information technologies, business continuity and cyber security

27:

Confidentiality of customer information

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