Human Capital Development

Yapı Kredi believes that delivering the best products and services to customers, and thus driving its business forward every day, is only possible with a talented and committed workforce. Yapı Kredi continues to generate value with professional training, employee development programs, working conditions allowing proper work-life balance, and it also promotes the notion of gender equality in terms of the workforce.

The Bank considers human capital as one of the most valuable aspects of its operational sustainability. Yapı Kredi regularly improves its working model, employee training and development programs, and employee benefits in order to meet the expectations of its employees and to prepare them for the business world of the future. The human capital of Yapı Kredi represents the foundation of its institutional success. Yapı Kredi measures the needs and expectations of its workforce with regular employee engagement and satisfaction surveys. Yapı Kredi takes part in these surveys, which are conducted by Koç Holding every year. The outcomes of the survey are shared with the senior management and these include opinions regarding the organization’s perception, training, performance management, and rewards which are considered for action and added to scorecards.

The Bank invests in its flexible, innovative, and experienced human capital that takes up the baton and carries the deep-seated sectoral know-how of 76 years forward, responding to the evolving global conditions of the world and the sector, together with its competent employees.

Yapı Kredi works together with its employees to continue to create value, enabled by professional training programs, employee development programs, and working conditions allowing proper work-life balance. Yapı Kredi sets quantitative targets to support and increase the development of human capital and closely monitors the progress towards achieving these targets. The amount of training provided in order to support the capacity development of the employees is aimed to increase. In this context, the training hours per employee is aimed to increase to 35 hours in 2021. This target covers 100% of the employees and one training day corresponds to 7 hours. Accordingly, the annual total training target per employee has been determined as 5 days.

Yapı Kredi designs various training and development programs to support both the professional and personal development of its employees. Emphasis is put on ensuring that Yapı Kredi employees can set their own career paths. In this respect, Yapı Kredi provides employee training in parallel with their career development. Many training‑development programs are shaped based on the needs and development expectations of different target audiences.

• In-class training is provided to new recruits as part of the orientation program and annual online training is provided to all employees.
• Technical training on topics such as sales, products, risks, service models, and credits, together with personal development training, is provided to branch employees while technical and personal development training on various topics - depending on the needs of the units - is provided to Head Office employees.
• My Leadership Journey: With the My Leadership Journey Program, which includes managers and potential managers from all levels, Yapı Kredi aims to create its sustainable leadership line and raise leaders who speak the same language. The program was moved to a virtual classroom environment as of April 2020 and the training has continued without interruption. The My Leadership Journey Program continues to raise leaders internally and support them on the adaptation to remote working.
• Koç Holding Training Programs: The program offers various training which is aimed at providing experience on networking and collaboration, personal branding, agile leadership, understanding various industry dynamics, artificial intelligence, innovative approaches, and global conception among employees of the Koç Community.
• Yapı Kredi employees regularly participate in the training series held at the Texas University McCombs School of Business as part of the Executive Education Abroad program designed by Boğaziçi University for top executives from Turkey. The training aims to develop the participants' skills in innovation, leadership, the emergence of new global markets, implementing strategic change, and finding creative solutions to complex problems.
• Yapı Kredi continuously performs comprehensive career training and certification programs specific to Internal Control in collaboration with Boğaziçi University. Through online training, the Bank aims to foster leadership skills, negotiation skills, strategic thinking and innovation, and conform to the digital world.
• With the My Career Journey program, which started in 2019 for Yapı Kredi branch employees, the employees can start to set their own career paths immediately after recruitment. The Bank’s employees can prepare themselves for their next position with the remote and in-class training provided as a part of the program.
• Trainer Training is provided to applicants who seek to become internal trainers. Training is provided under the Internal Trainer Development Program for the development of existing trainers.
• Yapı Kredi provides regular annual training in all stages of its banking activities for compliance with environmental, social, and governance requirements, informing its employees on the most recent legal developments, raising awareness on energy efficiency, climate change, water and waste management, and developing environmentally conscious behavioral models.