Freedom:

Yapı Kredi employees express their opinions openly and easily under any circumstance by using appropriate and constructive methods. Yapı Kredi employees act in accordance with the framework of the Bank’s values and participate in activities which contribute to the future of the corporation.

Fairness:

Yapı Kredi employees treat their customers, colleagues and the Bank’s stakeholders in a consistent manner to provide equal opportunities without seeking personal gain. Yapı Kredi employees make decisions after objectively evaluating every situation and act in accordance with their values and commitments while fulfilling their corporate and social responsibilities and engagement in customer satisfaction.

Transparency:

Yapı Kredi employees share corporate information relevant to their field with their customers, colleagues and other stakeholders in a transparent and timely manner while adhering to the Bank’s confidentiality principles and ensure the accessibility of this information to all relevant parties. Yapı Kredi employees express their real opinions with the same degree of transparency.

Trust:

Yapı Kredi employees build trust among their customers, colleagues and other stakeholders through their banking knowledge, skills and their commitment to corporate values. Yapı Kredi employees trust the people to whom they have given responsibility and authority. Consistent with the Bank’s corporate values, Yapı Kredi employees keep their promises in a timely and accurate manner; they do not make promises they cannot keep. They take responsibility for the problems of their customers, find rapid solutions and follow up on the results.

Respect:

Yapı Kredi employees listen to their customers and colleagues, irrespective of their identities, to understand their needs and take what has been said seriously. They respect the opinion of others and know that their opinions and ideas will be taken seriously as well.